STUDIO AND LOCATION SHOOTS
Q. How do I book a studio or location shoot?
A. We offer a personal service, you are welcome to book over the telephone, by email or at the studio.
Q. How is payment made.
A. Payment is made at the time of booking to secure the date and time, please read our Terms & Conditions for further information.
Q. What is your policy should I need to reschedule.
A. Please take a look at our Terms & Conditions under Booking and Cancellation Policy.
Q. What packages do you offer?
A. We offer product and digital packages, please take a look at the options available under your chosen photo-shoot on the drop down menu.
Q. How long do we need to book in advance?
A. You will need to give us at least a weeks notice, the studio can get very busy especially around Christmas.
Q. How long is a sitting?
A. Sittings last between 30 minutes and 1 hour and can last longer depending on the photo-shoot you choose.
Q. How many people can we have in a sitting?
A. The studio can comfortably take six people. However we have had up to 14 in the studio at one time, at least six of the group were small children and babies. We suggest large groups have location photo-shoot.
Q. Where is the best place to park?
A. There are a few parking bays directly opposite the studio. There is also a large car park a short walk away, take the turning next to Sainsbury’s and follow the road to the end and turn right you’ll see the car park, it is free of charge for up to 3 hours. Parking is also free at Morrisons, for up to 3 hours. On a Saturday there is free parking in the traders car park which is by the geometer with access via Johnsdale. The council office offer free parking on a Saturday a short walk away.
Q. I am disabled, is there wheelchair access to the studio?
A. Yes there is a small step into the premises, we have had plenty of wheelchairs in the studio with no problems.
Q. What should we wear?
A. Wear something you are comfortable in and try not to wear anything too ‘busy’ especially if you are having a group sitting, this will be discussed during your consultation.
Q. I dislike having my photograph taken, what happens if I don’t like any of the images?
A. We do our best to make you feel comfortable and relaxed, we do not let our clients leave unhappy, Stella is very skilled at putting you at ease and achieving brilliant results.
Q. What happens if my children won’t co-operate?
A. Children may take a few minutes to adjust to the unfamiliar surroundings, but once they relax and start to enjoy the experience they generally go with the moment. We have various ways to help the process from the latest music, toys and sometimes some sweet treats! Stella is excellent with children and makes them feel at ease.
Q. My baby has woken up with scratches on her face and I don’t want photographs with her not looking her best.
A. Our experienced Digital Artists can sympathetically retouch out any imperfections.
Q. Do you only do studio sittings?
A. No, we also do photo-shoots in a variety of locations, including your home and garden please take a look at your choices in the drop down menu.
Q. If we don’t have a garden can we go elsewhere?
A. Yes, there are plenty of other options available such as, the park, the woods, the beach, or a village green. Some locations that are privately owned do need prior permission and a fee may apply.
Q. When do we see the images?
A. For studio shoots you will see the images during the shoot, you are welcome to choose your favourites and place your order at this time or at the viewing appointment if you prefer. For location photo-shoots the images are shown during your viewing appointment to choose your favourites and to place your order.
Q. Can we buy the digital files from our photo-shoot?
A. Yes our various packages give you the option to buy products and digital files, however a minimum spend on products for £500 is required before the purchase of digital files.
Q. I have family abroad, can I send them a digital file to print for themselves?
A. All photographs are expertly finished by our skilled in-house digital artists and printed by our in-house team using colour matched and calibrated equipment to get the best quality prints. We sell the files but the quality of other printers cannot be guaranteed.
Q. Who owns the copyright?
A. The copyright of all images remains exclusively the property of SMS Creative Photography Ltd, copying of images is prohibited and illegal under the 1988 copyright and patents act, once digital files are purchased you are granted a licence for personal use, an additional purchase fee will apply for commercial use, please see our Terms & Conditions for further information.
Q. If we have booked a location shoot and the weather turns wet, what will happen?
A. The photographer will keep a very close eye on the weather and if alternative arrangements need to be made they will contact you.
Q. What happens if I need to cancel my sitting?
A. If you are unable to keep your appointment please let us know as soon as possible, please see our Terms & Conditions for further information.
Q. When can we place our order?
A. You are welcome to place your order at the time of your studio photo-shoot or most often during your viewing session.
Q. Do you photograph parties & events.
A. Yes we do, this is a bespoke service depending on your individual requirements, please take a look at the Commercial section of the website.
Q. Do you photograph animals?
A. Yes we do, we have had the pleasure of photographing many a family pet. From horses out in the fields, to cats in the studio and dogs in the garden, you are welcome to bring your dog(s) for a studio shoot.
Q. Do you photograph products?
A. Yes, our expert commercial photographers will help you raise your brand profile by photographing your products in their best light.
Q. Can you provide professional/company headshots?
A. Yes, we can provide head shots for commercial use, social media, websites, presentations and reports, please take a look at the Commercial section of the website. For Corporate headshots this applies to employees of one company with digital files emailed to one address and invoiced to one address.
Q. I have an old photograph that is damaged, is this something you can fix?
A. Within reason yes. We need to look at what we are dealing with first for our skilled digital artists to assess the time it will take to restore.
Q. Can you make copies of my photograph?
A. If you own the copyright or have a licence from a professional photographer to do this then this is possible.
Q. I have found a lot of old slides in my loft, can you scan them and make prints for me?
A. SMS Creative Photography is an agent for a company that can convert various types of media including film, video, slides and more. They collect once a week from the studio and deliver back once the work is complete, payment is made direct to them.
Q. I need something framed, is this something you do?
A. Yes this is possible, our team of skilled craftsmen handcraft bespoke frames.
Q. I have a canvas that needs stretching.
A. Our framers is very skilled at stretching canvas and mounting prints.
Q. I have 100’s of family photographs but I would like to convert them into an album, can you do this?
A. Yes, our in house design team and digital artists are on hand to convert prints into digital files and compile a bespoke family book for you to preserve your family memories.
Q. Help! I have bought a new camera and I don’t know how to use it, can you teach me?
A. Yes, Stella is a highly acclaimed photographer and a few times throughout the year she takes time out from her busy schedule to help others learn the craft of taking expert photographs and to understand your camera better.
Q. Do you know the latest specifications for passport pictures?
A. Yes, we produce passport photographs to all the very latest specifications including American and Indian visa’s.
Q. My baby needs a passport picture but I don’t know how to do it myself.
A. We take passport pictures for people of any age including newborns. Please note babies do not need to have their eyes open for their passport photograph under six months old.
Q. How many passport pictures do I get?
A. You will get 6 identical copies for standard UK sized pictures and 2 for American and Indian visas.
Q. I need a passport picture that’s not a standard UK size, do you do different passports pictures for different countries?
A. Yes, we have all the size details and templates for most countries.
Q. Do I need to book for a passport picture?
A. Yes it’s best to book to avoid disappointment as the studio is used for photo-shoots as well.
Q. How long do the passport pictures take?
A. The photographs just take a few minutes to shoot, print and trim.
Q. What should I wear for my passport picture?
A. Only a very small amount of clothing shows in the final size picture. Do not wear anything that obscures your face. This includes glasses, even if you do wear them every day.